Ask us anything

Frequently asked questions

Call Us +1 323-433-0923 or drop us a message at contact@toteavenue.com

Delivery and Shipping:

What are your delivery methods? + -

We currently deliver all the packages using USPS or Fedex and aim to deliver your order within 5 to 10 working days. We’ll always keep you updated on the status of your order and you can email us at contact@toteavenue.com if you have any questions.

Which countries do you deliver to? + -

We currently only deliver within the United States, but will eventually expand to other regions. Please check our website for updates or contact us if you might have any questions.

What is the cost of shipping? + -

We offer complimentary shipping on all our orders so you don’t have to worry about anything rather than enjoying your purchase!

Do you offer in-store pick-up? + -

At the present moment we do not offer an in-store pick up, however we are hardly working on providing you this service.

Can I make an order to a different address that is not my billing address? + -

Yes, you can totally make an order to any address and also choose different packaging options if that is a gift.

Orders and Tracking:

How do I track my order? + -

Once you have completed your order with Tote Avenue, we'll send you a confirmation email. You'll receive a second email with a tracking number once your purse has been shipped.

Can I place an order via telephone? + -

Yes, you can place an order via telephone with us. The best number for that purposes would be +1 323-433-0923. Please call us during our business hours which could be found here.

How many items can be purchased in one transaction? + -

The amount of items that can be purchased in one transaction are unlimited and you can purchase as many as you wish.

Is everything available for purchase shown online? + -

Yes, every piece from our collection is available online. However, we are open for any custom and bespoke orders. So if you are interested in this opportunity please contact our team here and we will try to accommodate your needs.

What if I need help placing a Tote Avenue order? + -

Our Customer Service team is here to help.

Contact us at contact@toteavenue.com or give us a call on +1 323-433-0923.

What if my purse gets lost during shipment? + -

If your Tote Avenue order does not arrive, please email our Customer Service team at contact@toteavenue.com as soon as possible so that we can address the issue in a timely manner.

Product Related Questions:

Is Tote Avenue sustainable? + -

Because sustainability is inherent to the quality of its products and the management of its activities, Tote Avenue is committed to releasing collections that reflect its engagement for a better world and a sustainable future.

 

In order to ensure sustainability we participate in the following practices:

 

–Create a collective commitment and involve all employees in its quest for sustainability

–Reduce the environmental impacts of its activities and supply chain (greenhouse gas, water, waste)

–Offer products that have no damage on the environment